Skip to content

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Francisco Mota

March 8, 2023

5  out of  5 rating by Francisco Mota
"Wil made my state transfer process really smooth!"

Trisha Fohr

March 6, 2023

5  out of  5 rating by Trisha Fohr
"Thank you, Jess! Your assistance with policy update is top notch!"

Travis Brown

March 6, 2023

5  out of  5 rating by Travis Brown
"Jess at State Farm is the Best!! She took care of my concerns and was prompt at getting back with me. Thanks Jess I appreciate you!!!"

Ed Tenuto

March 4, 2023

5  out of  5 rating by Ed Tenuto
"Quick, efficient and professional insurance services from the Shannon Till Insurance Agency. My representative Wilfredo Mendez has decades of experience in the insurance industry which was evident and demonstrated during our meeting in accessing and managing my insurance needs. His knowledge was invaluable."

Hannah Farrell

March 3, 2023

5  out of  5 rating by Hannah Farrell
"Jess made my first experience of setting up renters insurance so easy! It was all done super quick and now I’m ready to go! Jess was so friendly and always ready to help. 😊"

Karen Lovetro

February 24, 2023

5  out of  5 rating by Karen Lovetro
"Wil Méndez at Shannon Till - State Farm is amazing! He's patient, knowledgeable and has our best interests in mind."

Toi Ruiz

February 15, 2023

5  out of  5 rating by Toi Ruiz
"Dani Freeman was so helpful! Great customer service! She was so patient and super sweet! Thank you Dani!"

Richard Sankar

February 13, 2023

5  out of  5 rating by Richard Sankar
"Danelis Santiago at the Winter Garden office offered me excellent 5 star service. Very professional and helped me on my car insurance. Great job!"

337 Reviewer

February 11, 2023

5  out of  5 rating by 337 Reviewer
"Mike is a great agent! Very helpful when my condo flooded. Would recommend this agency, and they are very flexible with communication. I love how they text me!"

Ronnia Langley

February 10, 2023

5  out of  5 rating by Ronnia Langley
"My daughter and I have been a client of Wilfredo Mendez for many years. I have used his services not only for my life insurance, but also for auto insurance as well. He is an amazing agent. Wil has always been professional, available, pleasant and knowledgeable of all the services State Farm has to offer, making sure my daughter and I have the best options available to us at the time. Any questions we have, Wil is always available to answer. I really appreciate his service, Thanks, Wil!!"

Morgan Jenkins

January 28, 2023

5  out of  5 rating by Morgan Jenkins
"Wilfredo Mendez did an amazing job helping me to understand exactly what my plan was and how I could get the best possible coverage for myself. Great job and a great help!"

Manal A

January 27, 2023

5  out of  5 rating by Manal A
"The best service out there! I especially lean on Nicole and she is amazing. She is cordial, professional and truly goes above and beyond to assist. Thanks Nicole for all you!"

Samuel Ramos

January 25, 2023

5  out of  5 rating by Samuel Ramos
"Brenda is extremely helpful every time I have a question she goes above and beyond to solve the issue."

Rebecca Scharlau

January 25, 2023

5  out of  5 rating by Rebecca Scharlau
"Great experience, lowered my rate while increasing my insurance. Thank you Will!"

Ana Slobodnik

January 24, 2023

5  out of  5 rating by Ana Slobodnik
"Wilfredo was great!"

Adolfo Lehmann

January 20, 2023

5  out of  5 rating by Adolfo Lehmann
"Excellent attention Thanks"


January 20, 2023

5  out of  5 rating by STEFANI STILLS
"Jess Mathesius was very helpful and immediately completed my request."


January 14, 2023

5  out of  5 rating by Mika
"Great customer service. Is attentive, listened to our needs and helped us save some money too."

alex wallace

January 12, 2023

4  out of  5 rating by alex wallace
"called monday with an issue with my bill, was told they had to look further into it and would get a call back. Never received a call, so I called today where I spoke with Nicole. She told me she had to look further into the situation and speak with billing to find out the issue and the answer and would call me back. Initially didn't receive a call, so I called at 4:15, no answer. Called again and spoke with Dani who told me Nicole was still speaking with billing. 5 minutes later, Nicole called me and resolved the issue. Nicole gets 5 out of 5 stars. She was great and helped me understand the issue and was very kind. Great customer service on her end and was extremely helpful and stuck to her word. I give 4 stars because of the initial interaction from Monday and there being no note on my file about said call (on Monday). Spoke with Jess, who called after everything, and wanted to understand the situation further and listened to my complaints and made me feel heard. It was frustrating from the customer's view that there was no follow up from Monday, but thank you to Nicole for sticking to her word and providing excellent customer service. If it weren't for Nicole or Jess following up, I would have given less stars."

David Darling

January 10, 2023

5  out of  5 rating by David Darling
"Shannon Till is awesome! very professional, honest and easy to talk to. I would highly recommend. Great job!!!"

Angie Brown

January 10, 2023

5  out of  5 rating by Angie Brown
"Jess was amazing to work with. She walked us through what we needed and was very professional. I highly recommend working with her."

Natalie Zimmerman

January 6, 2023

5  out of  5 rating by Natalie Zimmerman
"I spoke with Wil (on Shannon’s team) this morning regarding my options for homeowners and auto coverage. He was so helpful! I have to thank him for taking the time to discuss everything with me. He was very thorough and I appreciate all the additional information he provided. Being a first time home buyer and moving to a new state all at once can be overwhelming at times so I have to thank him again for walking through each step with me. I look forward to working with him and State Farm!"

Nadine Positano

January 6, 2023

5  out of  5 rating by Nadine Positano
"Jess was by far the most respectful and well working representative for state farm I have ever spoke with . Thank you so much Jess for helping me and and having the patience with me . For now on any questions or concerns im calling jess !"

Aaron Antonio

January 5, 2023

5  out of  5 rating by Aaron Antonio
"The right State Farm agent makes all the difference. Shannon's office is a team of experts that really care about helping you. Mike walked me through my policy and went out of his way to find a solution that lowered my rate. He was super knowledgeable and made it easy to understand. This team has integrity — unlike other agents, they won't max your premium for their own profit. The office felt like visiting a spa. 10/10"

Vanessa Rodriguez

December 22, 2022

5  out of  5 rating by Vanessa Rodriguez
"Wilfredo Mendez is one of the most trustworthy people I know. I feel very secure that my home and cars are in State Farm's hands. Especially when Wilfredo is always there to help us with any question or situation; he really is a blessing."